These questionnaires are intended for Partners to send to the customer to gather high level contact center requirements, estimate the size of the contact center build, and provide a contact center deployment timeline.
Instructions for Use:
Click on the link below to access the Questionnaire that best aligns with the package you are selling the customer. Completed forms will be sent to the email address provided in the form. Alternatively, you can download a copy of the form to send to the customer for completion. You may also complete the form on behalf of the customer.
Questionnaire Voice Only - ACD voice channel and PBX capability
Questionnaire ACD Only - ACD voice channel capability with no PBX capability
Questionnaire Omnichannel - Full Omnichannel capability
Questionnaire Omnichannel w/ Integrations - Full omnichannel capability plus additional third party integrations